Privacy Policy

My Next Trip Tourism LLC ("Company", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of our customers, website visitors, and mobile application users. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you use our website, mobile application, or services, including online bookings and payments.

This Privacy Policy is designed to comply with applicable data protection principles in the United Arab Emirates (UAE) and to provide transparency for international users.

1. Company Information

Legal Name: My Next Trip Tourism LLC
Location: Al Fahidi, Dubai, United Arab Emirates
Phone: +971 4 255 2004
Email: info@mynexttriptourism.com

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• Our website and online booking platforms

• Our mobile application (My Next Trip Tourism LLC)

• Online payments processed through third-party payment gateways (including Stripe)

• Tickets and services sold on behalf of third-party suppliers (e.g., Burj Khalifa, Ferrari World, Miracle Garden, theme parks, attractions, tours, and experiences)

By accessing or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

• Full name

• Email address

• Phone number (including WhatsApp)

• Nationality

• Billing address

• Booking and transaction details

• Communication records (emails, messages, customer support inquiries)

3.2 Payment Information

• Payments are processed securely through Stripe or other authorized payment gateways.

• We do not store, process, or retain your credit/debit card details on our servers.

• All payment transactions are handled directly by PCI-DSS compliant payment service providers.

3.3 Location Data (Mobile App)

Our mobile application may collect precise or approximate location data to:

• Provide location-based services

• Improve search results and user experience

You may disable location services at any time through your device or app settings. Disabling location access may limit certain app features.

3.4 Technical & Usage Data

• IP address

• Browser type and version

• Device identifiers

• Operating system

• App usage data and logs

4. Purpose of Data Collection

We collect and use your information for the following purposes:

• Processing bookings and reservations

• Confirming, managing, and delivering travel services

• Processing online payments and refunds

• Communicating booking confirmations, updates, and service notifications

• Customer support and dispute resolution

• Improving our website, app, and services

• Legal compliance and fraud prevention

5. Third-Party Services & Ticket Availability (IMPORTANT)

5.1 Third-Party Suppliers

My Next Trip Tourism LLC acts as an intermediary and reseller for third-party attractions, tours, and experiences, including but not limited to:

• Burj Khalifa

• Ferrari World

• Miracle Garden

• Theme parks, museums, and entertainment venues etc.

5.2 Availability Disclaimer

• Payment confirmation does NOT guarantee ticket availability.

• All tickets and services are subject to availability, operational conditions, and confirmation by third-party suppliers.

• Availability may change due to factors beyond our control, including venue capacity, maintenance, weather conditions, government restrictions, or supplier operational decisions.

5.3 Unavailability After Payment

In the event that a ticket or service becomes unavailable after payment is completed:

• We may offer a reschedule, alternative service, or refund as per supplier policy.

• My Next Trip Tourism LLC shall not be held liable for losses, damages, or expenses arising from third-party unavailability.

6. Payments, Refunds & Chargebacks

• Online payments are processed via secure third-party payment gateways (e.g., Stripe).

• Refunds, cancellations, and rescheduling are subject to supplier-specific policies.

• Chargebacks, disputes, or payment reversals may result in booking suspension or cancellation.

• We reserve the right to share booking and transaction details with payment processors and financial institutions for dispute resolution and fraud prevention.

7. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share your data only with:

• Third-party suppliers for booking fulfillment

• Payment processors and banks

• IT, hosting, and cloud service providers

• Government authorities or legal bodies when required by law

All third parties are required to handle your data securely and lawfully.

8. Data Security

We implement reasonable technical and organizational security measures to protect your data against:

• Unauthorized access

• Data loss or misuse

• Alteration or disclosure

However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill booking and legal obligations

• Resolve disputes

• Comply with accounting and regulatory requirements

When no longer required, data is securely deleted or anonymized.

10. User Rights & Choices

You have the right to:

• Access your personal data

• Request correction or update of inaccurate information

• Request deletion of data (subject to legal requirements)

• Opt out of marketing communications

• Disable location tracking through device settings

Requests may be submitted via email at info@mynexttriptourism.com.

11. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve functionality and performance

• Analyze traffic and usage trends

• Enhance user experience

You may control cookies through your browser settings.

12. Force Majeure & Service Interruptions

We shall not be liable for delays, interruptions, or service failures caused by:

• System outages

• Payment gateway failures

• Internet or hosting issues

• Natural disasters, government actions, or events beyond reasonable control

13. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via our website, app, or other appropriate channels.

Continued use of our services constitutes acceptance of the updated policy.

15. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

16. Contact Us

For questions, concerns, or privacy-related requests, please contact:

My Next Trip Tourism LLC
Al Fahidi, Dubai, United Arab Emirates
📞 +971 4 255 2004
📧 info@mynexttriptourism.com

Effective Date: 01 February 2023