My Next Trip Tourism LLC ("Company", "we", "our", or "us") has established this Refund & Cancellation Policy to clearly define the terms applicable to cancellations, refunds, rescheduling, and no-shows for all bookings made through our website, mobile application, or customer support channels.
This policy is designed to protect both our customers and the Company, particularly where services are provided by third-party suppliers.
1. Scope of This Policy
This Refund & Cancellation Policy applies to:
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Online bookings made through our website and mobile application
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Tickets, tours, attractions, transfers, and travel-related services
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Services sold on behalf of third-party suppliers, including but not limited to Burj Khalifa, Ferrari World, Miracle Garden, theme parks, entertainment venues, and tour operators
By making a booking with My Next Trip Tourism LLC, you agree to this Refund & Cancellation Policy.
2. Role of My Next Trip Tourism LLC
My Next Trip Tourism LLC acts as a booking agent and intermediary between customers and third-party service providers.
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We do not own, operate, or control the attractions, venues, tours, or transportation services.
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All services are subject to the terms, conditions, and availability of the respective suppliers.
3. Booking Confirmation & Availability
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All bookings are subject to final availability confirmation by the supplier.
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Payment confirmation does not guarantee availability.
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Availability may change due to factors beyond our control, including capacity limits, maintenance, weather conditions, government regulations, or supplier operational decisions.
4. Cancellation by Customer
4.1 Cancellation Requests
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Cancellation requests must be submitted in writing via email or official communication channels.
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The date and time of receipt of the cancellation request will determine eligibility for refunds.
4.2 Refund Eligibility
Refunds, if applicable, depend on:
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Supplier-specific cancellation policies
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Time remaining before the scheduled service date
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Type of ticket or service purchased
Some tickets and services may be non-refundable and non-cancellable.
5. Non-Refundable & No-Show Policy
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Certain tickets, promotional offers, last-minute deals, and special events are strictly non-refundable.
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Failure to appear at the scheduled date and time (no-show) will result in no refund.
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Late arrival, denied entry due to venue rules, or failure to meet eligibility requirements shall be treated as a no-show.
6. Cancellation or Modification by Supplier
In cases where a supplier:
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Cancels the service
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Changes operational hours
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Becomes unable to provide the service
We may, at our discretion and subject to supplier policy:
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Offer an alternative date or service
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Issue a refund (full or partial)
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Provide a credit or voucher
My Next Trip Tourism LLC shall not be liable for additional costs, losses, or damages arising from such changes.
7. Refund Processing
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Approved refunds will be processed through the original payment method.
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Refund timelines depend on the payment gateway, issuing bank, and financial institutions.
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Processing fees, gateway charges, or administrative fees may be deducted from the refund amount.
Typical processing time:
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7–14 business days (may vary by bank or card issuer)
8. Partial Refunds
Partial refunds may be issued in circumstances including, but not limited to:
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Partial service utilization
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Supplier-imposed penalties
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Booking amendments or downgrades
The refund amount will be determined solely based on supplier terms.
9. Force Majeure
No refunds shall be guaranteed in cases of force majeure, including but not limited to:
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Natural disasters
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Extreme weather conditions
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Government actions or restrictions
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Pandemics or public health emergencies
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Venue closures due to safety or operational reasons
Any refund or rescheduling in such cases shall be subject to supplier discretion.
10. Payment Disputes & Chargebacks
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Customers are encouraged to contact us directly before initiating a chargeback.
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Unjustified chargebacks may result in booking cancellation and restriction from future services.
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We reserve the right to submit booking details, communication records, and policy acceptance as evidence in payment disputes.
11. Currency & Exchange Rate Differences
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Refunds are processed in the original transaction currency.
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Exchange rate differences, bank charges, or international transaction fees are not refundable.
12. Policy Acceptance
By completing a booking, the customer confirms that they:
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Have read and understood this Refund & Cancellation Policy
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Accept supplier-specific terms and conditions
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Agree that My Next Trip Tourism LLC acts only as an intermediary
13. Changes to This Policy
We reserve the right to amend this Refund & Cancellation Policy at any time without prior notice. Updated versions will be published on our website and mobile application.
14. Governing Law & Jurisdiction
This policy shall be governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
15. Contact Us
For cancellation or refund-related inquiries, please contact:
My Next Trip Tourism LLC
Al Fahidi, Dubai, United Arab Emirates
📞 +971 4 255 2004
📧 info@mynexttriptourism.com
Effective Date: 01 February 2023
